I thought I would share a snapshot of my day as part of this project. I am a library assistant who works in the Reference department at the central library of a large library system. Since today was Monday, the first thing I did was to help other staff pull the non fiction items for the holds list. We do this everyday but the list usually has more items on Mondays. I was not assigned to the list today but since I was not assigned to a service desk first thing, I thought I would help out. I also helped out the Interlibrary Loan staff by opening their incoming mail. Again, because it was Monday, there were five crates. I got two paper cuts for my troubles. Oh well.
Recently, my library has launched an online employee forum. I am a member of the committee that put it together. So I spent some time reading new posts and replies. I work in a very large library system with 16 branches that span the entire county. It is hard to connect with folks at other branches. This gives everyone a space to communicate online. We chose to use the closed social networking site Ning for this undertaking and it is working quite well for us so far.
While on the reference desk, I helped a woman locate and start her job application. She was a bit frustrated with the system that the employer used but I was able to get her going in the right direction. Next to the reference desk are 18 public access internet computers. Therefore, a large chunk of our time is spent answering questions related to patrons on the computer. They range from basic searching to job websites to resume questions. I never really know what people will ask when I am on our reference desk.