Part of my internship at the Addlestone Library is working in the Interlibrary Loan office. A large function of that office involves circulating books through the PASCAL network (a cooperating network of SC academic libraries for resource sharing). I have been learning the process for this system. I think its a great way for libraries to share their collections with each other. However, the process is very labor intensive. There is always a large volume of returns and items going out. The PASCAL process for shipping labels is very time consuming. They need a system that can allow multiple labels to be generating and printed at the same time. Currently, you have to manually generate each one as a separate order and print individually. It just seems like such an time-consuming way to ship these items through the courier service.
I also spent some time this week learning more about the ILLiad system. After working with the Web-based FirstSearch system, this software is fantastic. It does a lot of the work for you and you can more easily manage a large volume of requests in a timely manner. I look forward to learning more about it.